Project Overview

Problem: The internal quoting system used by Boston Scientific employees was cumbersome, resulting in slow quote generation and user frustration. The challenge was to simplify the process, improve navigation, and enhance user efficiency.

Role: UX Designer (collaborated with internal teams and product managers)

Duration: 5 months

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Research and Discovery

Goals:

• Identify bottlenecks in the current quoting process.
• Understand how employees interact with the system and areas for improvement.

Actions Taken:

• Conducted user research with employees to understand their pain points.
• Analyzed the current workflow to identify inefficiencies.

Key Insights:

• The process was too manual, and the navigation was not intuitive, leading to slow quoting times.
• Employees found it difficult to access key quoting tools quickly.

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Strategy and Design Process

Goals:

• Simplify the quoting process to improve efficiency and reduce quote generation times.
• Ensure a user-friendly interface that aligns with Boston Scientific’s internal branding.

Solution:

• Developed a streamlined user interface with clear navigation for quicker access to quoting tools.
• Simplified the quoting workflow by reducing unnecessary steps.
• Ensured all UI elements followed the company’s branding for consistency.

Tools Used: Figma for wireframes and prototyping, employee feedback tools.

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Testing and Iteration

Goals:

• Validate the redesign through user testing with employees.
• Refine the system based on real user feedback to improve functionality.

Actions Taken:

• Conducted usability tests with employees to measure the improvements in speed and ease of use.
• Iterated on feedback to further reduce friction points in the quoting process.

Results:

• Quoting efficiency improved by 25%, with employees completing quotes faster.
• Employee satisfaction increased due to a more intuitive, streamlined process.
• Reduced time spent navigating the system by 15%.

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Conclusion

This project significantly optimized Boston Scientific’s internal quoting system, improving efficiency and satisfaction for employees. It demonstrated my ability to enhance internal enterprise tools through research-driven UX design and streamlined processes.